Smarter Government by Martin O'Malley

Author:Martin O'Malley [O’Malley, Martin]
Language: eng
Format: epub
Tags: Public Administration, Geographic Information Systems, Maryland
Publisher: Esri Press
Published: 2019-01-15T00:00:00+00:00

Innovation

Innovation should be everybody’s job. And yet, if you have ever tried to pitch high-level people in government about new approaches, new technologies, new ways to get things done, you can practically see the drawbridge come up.

Starting Up Your Own Stat System

A few years ago, the US Conference of Mayors asked me for a ten-step process that new mayors might follow in setting up their own CitiStat system. Years later, the National Governors Association asked me to prepare tips for incoming governors, both Republicans and Democrats, to use to start their own performance management or “stat” system. With minor tweaks, the steps for beginning are really the same.

Many well-intentioned executives fail to implement an effective performance management system because their senior staff members kill it before it begins. The staff think that they are saving the executive from the political pitfalls of public goal-setting, public performance measurement, public openness, and public transparency.

Don’t let your (especially) experienced staff kill implementation with excuses, such as “We can’t afford to do that right now.”

Or, “We tried that, and it didn’t work.”

Or, “We are already doing that.”

Or, “We can’t afford to waste time in meetings.”

Or, “To do this, everyone would have to stop working on other priorities, and it will take months.”

Only one person was elected chief executive. Tell your staff to do it or step aside so you can find someone who can. You weren’t elected to manage people’s feelings; you were elected to achieve results.

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